How the scheme works
How the Motability Scheme works
Leasing a scooter or powerchair through Motability is simpler than most people expect. Here’s what happens, step by step, and what’s included.
- Paid from your allowance
- Insurance and breakdown included
- Servicing and repairs included
- Usually a three-year lease
Step by step
From first call to first ride
Check your eligibility
You’ll need a qualifying mobility allowance with at least 12 months left. We can check this with you over the phone.
Free home demonstration
We bring a selection of suitable scooters or powerchairs to your home. You try them on your own paths, kerbs and doorways, with no obligation.
Choose and order
Once you’ve chosen, we place the order. You’ll need your Certificate of Entitlement from your allowance provider. Motability checks the order and writes to confirm.
Delivery to your door
We deliver your new scooter or powerchair, set it up for you and show you how to drive, fold and charge it.
Aftercare for your whole lease
If anything goes wrong, call the Motability Assist line or us. Servicing, repairs, tyres and batteries are all covered.
The worry-free package
Everything is included
Insurance
Covers theft and accidental damage that stops it working safely, plus third-party liability.
Breakdown and recovery
Motability Assist is available 24 hours a day, 365 days a year.
Servicing and repairs
Routine servicing, maintenance and repairs for the length of your lease.
Tyres and batteries
Replacement tyres, and batteries when a fault is found, are covered.
Registration
We register road scooters with the DVLA for you. There’s no vehicle tax to pay.
A new model every three years
When your lease ends you can choose a new scooter or powerchair, delivered as the old one is collected.
Paying for your lease
How the payments work
Your allowance provider pays your lease straight to Motability, so there are no bills, direct debits or forms to deal with.
Many scooters and powerchairs cost less than the weekly allowance, so you keep the rest of your allowance as normal. We’ll show you the current price of each model when you choose.
When your lease ends
Motability writes to you about three months before your lease ends. You can choose a new scooter or powerchair, and we’ll deliver it when we collect the old one, so you’re never left without. If you decide to leave the scheme, you simply return everything and Motability may send you a £100 end-of-contract payment.
If your allowance stops
If your award ends early, the scooter or powerchair goes back and your payments stop. Motability has support in place for people who lose their award after a reassessment.
More about Motability
Find out more
Questions
Questions about how it works
Can’t see your question? Our friendly team is happy to help.
Monday to Friday 9am–5pm
How long is a Motability scooter lease?
Scooter and powered wheelchair leases usually last three years. Then you can choose a new one.
Do I have to pay anything upfront?
Most scooters and powerchairs are paid for entirely from your allowance. We’ll explain the cost of any model before you choose.
What is a Certificate of Entitlement?
It’s a letter from your allowance provider (such as the DWP) confirming your award. Motability needs it before your order can go ahead. Call your provider if you don’t have one.
What happens if my scooter breaks down?
Call Motability Assist, any time of day or night, or call us during opening hours. Recovery, repairs and servicing are all included in your lease.
Can someone else drive my scooter?
Up to three named people can be covered to use it, for example a family member who helps you.
Talk to our Motability team
Tell us what you need and we’ll call you back, usually the same working day. We can check your eligibility, arrange a free home demonstration or book you in to try models at your nearest showroom.
Monday to Friday 9am–5pm · Saturday 9:30am–1:30pm
