Help & advice
Help and advice, in plain English
Choosing mobility equipment can feel like a big decision. These guides answer the questions we’re asked most, and our team is always happy to talk things through.
Popular guides
Start here
Which stairlift do I need?
Straight, curved, reconditioned or rental, and how to decide.Read the guide →
Am I eligible for Motability?
The allowances that qualify and the 12-month rule.Check eligibility →
VAT relief explained
Who can buy without VAT, and how to claim.Read about VAT relief →
Class 2 or class 3 scooter?
Speeds, road rules and registration explained.Compare scooters →
Stairlift not working?
Quick checks to try before you call an engineer.See the checks →
Motability FAQs
Costs, insurance, repairs and what happens at the end of your lease.Read the FAQs →Buying guide
Five questions to ask before buying a stairlift
1. Are my stairs straight or curved?
If your stairs go up in one straight flight, a straight stairlift is quicker to fit and costs less. If they turn or have a half landing, you’ll need a curved stairlift with a rail made to measure.
2. Will I sit, or would a perch seat be better?
Most people sit. If bending your knees or hips is difficult, or your stairs are very narrow, a perch seat lets you ride in a supported, almost standing position.
3. Will the rail block a door?
If there’s a door close to the bottom stair, a hinged rail can fold out of the way when the lift isn’t in use.
4. Do I need it long term?
If you only need a stairlift for a few months, for example after an operation, renting can make more sense than buying.
5. Who will look after it?
Ask who will service and repair the lift, how quickly they can reach you, and what the warranty covers. Our own engineers look after every stairlift we fit.
Buying guide
Choosing the right mobility scooter
- Where will you use it? Pavements and shops suit a class 2 scooter (up to 4mph). For roads and longer trips, look at a class 3 scooter (up to 8mph).
- How far will you go? Choose a battery range that comfortably covers your usual journeys, with some to spare.
- Will it go in a car? Boot scooters fold or come apart, but check you can lift the heaviest piece.
- Where will you keep it? You’ll need somewhere dry and secure with a power socket for charging.
- Is it comfortable? Try the seat, tiller and controls before you choose. You can do this in any of our showrooms or at home.
Receive the enhanced rate of the PIP mobility component or the higher rate of the DLA mobility component? You may be able to lease a scooter through the Motability Scheme.
Paying for equipment
Help with the cost
VAT relief
If you have a long-term illness or disability, you may not have to pay VAT on stairlifts, scooters, riser recliners and many other products. People aged 60 or over may pay a reduced 5% VAT rate on a stairlift supplied and fitted in their home. Read our VAT relief guide.
The Motability Scheme
If you receive a qualifying mobility allowance, you can lease a scooter or powered wheelchair with insurance, breakdown cover and servicing included. Check if you’re eligible.
Disabled Facilities Grant
Your local council may help pay for adaptations to your home, such as a stairlift, through a Disabled Facilities Grant. Grants are usually means tested for adults and need an assessment, often by an occupational therapist. Contact your local council to find out more.
Renting or buying reconditioned
A reconditioned stairlift or stairlift rental can bring the cost down, especially if you only need a lift for a while.
Questions
Questions we’re often asked
Can’t see your question? Our friendly team is happy to help.
Monday to Friday 9am–5pm
Can I try mobility equipment before I buy?
Yes. Visit any of our six showrooms, or we can visit you at home for a free stairlift survey or scooter demonstration.
Can you send me a brochure?
Yes. Choose ‘A brochure in the post’ on our enquiry form, or call us, and we’ll post one to you.
Do you deliver?
We offer free local delivery on selected products. Delivery details and any charges are shown at checkout, or call us to check.
Can you help a family member choose for someone else?
Of course. Many of our customers are sons, daughters and carers. We’re happy to talk to you, and to the person who’ll use the equipment.
Is there help with the cost of a stairlift?
You may not have to pay VAT, and your local council may be able to help through a Disabled Facilities Grant. Renting or choosing a reconditioned stairlift can also reduce the cost.
Still have a question?
Send us a message or ask for a brochure and we’ll get back to you, usually the same working day.
Monday to Friday 9am–5pm · Saturday 9:30am–1:30pm
