Privacy policy

Who we are

1st Step Mobility Ltd (company number 06189551), 54–56 Victoria Road, Romford, Essex RM1 2JH, is responsible for your personal information. You can contact us at info@1ststepmobility.com or on 01708 746644.

What we collect

• Your name, address, phone number and email address
• Details you give us about your needs, such as your stairs or the mobility allowance you receive, so we can recommend the right product
• Order and payment details (card payments are handled by our payment provider, and we do not store your card number)
• Information about how you use our website, collected with cookies

How we use it

• To answer your enquiry and arrange surveys, demonstrations and deliveries
• To process and deliver your order, and to provide servicing, repairs and warranty support
• To process VAT relief declarations and Motability orders
• To meet our legal obligations, for example keeping financial records or handling product recalls
• To improve our website and services
• To send you offers and news, but only if you’ve agreed or you are an existing customer, and you can opt out at any time

Our legal basis

We use your information to carry out a contract with you, to meet legal obligations, for our legitimate interests in running and improving our business, or with your consent. Where you tell us about a health condition, for example for VAT relief, we only use it for that purpose.

Who we share it with

We only share your information when we need to, for example with Motability Operations to process a lease, with manufacturers for warranty claims, with delivery companies, payment providers and IT and website service providers. We never sell your information.

Website services

Our website uses services from other companies that may set cookies or collect information, including Google Maps (on our branch pages), Google Fonts, our Google reviews widget and our online shop and payment providers. Each has its own privacy policy.

How long we keep it

We keep your information only as long as we need it: usually for as long as you are a customer and for six years afterwards for accounting and warranty purposes. Enquiries that don’t lead to an order are deleted after two years.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent. To use any of these rights, contact us using the details above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk).

Changes

We may update this policy from time to time. The latest version will always be on this page.