Servicing & repairs
Stairlift repairs and servicing, any make
Stairlift stopped working? Our own engineers repair and service Stannah, Acorn and Brooks stairlifts, wherever you bought yours. Call us and we’ll get someone to you quickly.
- We aim to reach you within 24 hours
- Often the same day
- Stannah, Acorn and Brooks
- Annual servicing and cover plans
Stairlift not moving?
Quick checks before you call
These simple checks fix many problems. If none of them help, call us and we’ll come out.
Is it switched on?
Check the key or on/off switch on the carriage, and the switch at the wall socket.
Is it charging?
The lift needs to be parked at the top or bottom of the stairs to charge. Check it has stopped in the right place.
Is anything in the way?
The safety sensors stop the lift if something touches them. Check the stairs, rail and footrest.
Is the seat turned?
The swivel seat must be locked facing forwards before the lift will move.
Annual servicing
Keep your stairlift running smoothly
A yearly service helps stop small problems turning into breakdowns. Our engineers check everything, including:
- Batteries and charging
- Safety sensors, seatbelt and swivel lock
- The rail, carriage and drive system
- Controls, remotes and call stations
- Cleaning and lubrication
We also offer 1-year and 3-year cover plans that include an annual service, priority call-outs, labour and parts for normal wear and tear. Ask us for details.
Makes we work on
Brands we service and repair
- StannahAs an authorised Stannah dealer, we service and repair Stannah straight and curved stairlifts, old and new.
- AcornRepairs and servicing for Acorn stairlifts, whoever fitted yours.
- BrooksOur engineers are trained by Brooks and fit and repair Brooks straight stairlifts.
Questions
Repair and servicing questions
Can’t see your question? Our friendly team is happy to help.
Monday to Friday 9am–5pm
How quickly can you repair my stairlift?
We aim to reach all stairlift breakdowns within 24 hours, and we’re often there the same day.
Do you repair stairlifts you didn’t fit?
Yes. We service and repair Stannah, Acorn and Brooks stairlifts, wherever they were bought.
How often should a stairlift be serviced?
We recommend a service once a year. It helps prevent breakdowns and keeps your stairlift safe.
How long do stairlift batteries last?
Stairlift batteries usually last a few years, depending on how often the lift is used. We test them at every service and can replace them when needed.
Do you offer cover plans?
Yes. Our 1-year and 3-year plans include an annual service, priority call-outs, labour and parts for normal wear and tear. Ask us for prices.
Book a repair or service
Tell us the make of your stairlift and what’s happening, and we’ll call you back to arrange a visit. For a breakdown, please call us now.
Monday to Friday 9am–5pm · Saturday 9:30am–1:30pm
