Customer service
Delivery and returns
Everything you need to know about how we deliver your order and what to do if you need to send something back.
- Free local delivery on selected products
- Set-up and demonstration on larger items
- 14 days to return online orders
- Your legal rights are protected
Delivery
How we deliver
Free local delivery
We offer free delivery on selected products across Essex, London, Kent, Hertfordshire and Sussex, using our own vans and team. Mail-order items are not included.
Larger items
Scooters, powerchairs, riser recliners and beds are delivered by our own team, who will set them up and show you how they work. We’ll call you to arrange a day that suits you.
Mail order
Smaller items can be sent by courier anywhere in mainland UK. Any delivery charge is shown at checkout before you pay.
Motability and stairlifts
Motability scooters and powerchairs are delivered and handed over at your home, and stairlifts are fitted by our own engineers after a free home survey. See our Motability and stairlift pages for details.
Returns
Returning an item
Cancelling an order
To cancel before your order is dispatched, call the showroom you ordered from, or call 01708 746644 for online orders.
Online orders
You can return an online order within 14 days of receiving it. Items should be unused, undamaged and in their original packaging. Please call us first so we can arrange the return. Unless the item is faulty or wrong, the cost of returning it is yours, and we’ll tell you what this will be.
Showroom purchases
Unused items bought in a showroom can be exchanged or returned for a credit note. Please contact the showroom within the returns period.
Items we can’t take back
For hygiene and safety reasons, we can’t accept returns of opened bathroom, toilet or continence products, or items made to order or adapted for you, unless they are faulty or wrong.
Read the full refund policy and terms of sale.
Questions
Delivery and returns questions
Can’t see your question? Our friendly team is happy to help.
Monday to Friday 9am–5pm
Is delivery free?
We deliver selected products free of charge across Essex, London, Kent, Hertfordshire and Sussex. Any delivery charge is shown at checkout.
Will you set up my scooter or chair?
Yes. Our own team delivers larger items such as scooters, powerchairs, riser recliners and beds, sets them up and shows you how they work.
How long do I have to return an item?
You have 14 days from receiving an online order to return it, as long as it is unused and in its original packaging.
What if my item arrives faulty or damaged?
Please call us as soon as possible. We’ll repair, replace or refund it in line with your rights under the Consumer Rights Act 2015.
